We offer a 30 day returns policy on most goods*.
When Returning Items Please Ensure That:
Each item is returned in all it’s original packaging with labels attached
Non of the items you wish to return have been worn or used
Refunds
Usually once we have received your item, we are pretty quick at processing your return. However, Banks and non-working days can delay, so please allow up to 10 working days for your refund.
Item/s returned must be suitable for re-sale.
Exchange
If you are wanting to exchange your item/s for another size, colour etc. a speedier option would be for you to place a new order and return your items for a refund.
If you would prefer to return the item/s for an exchange please allow up to 10 days for your exchange to be processed.
*Items We Cannot Refund Or Exchange
Please fill in the form below and we will email you instructions on how to send your item/s back. If you would like to return more than one item please call us on 01432 345321 or send us an email.
Countrystore Whitestone,
Unit 4, Whitestone Business Park,
Whitestone, Hereford
HR1 3SE
Monday to Friday: 08.30am to 5.30pm
Saturday: 09.00am to 5.00pm
Sunday: 10.00am to 3.00pm
Countrystore Pontypool,
Unit A1 / A2
Usk Vale Park Estate, Pontypool
NP4 0JL
Monday, Wednesday & Friday: 09.00am to 5.00pm
Tuesday & Thursday: 10.00am to 6.00pm
Saturday: 09.00am to 3.00pm
Sunday: CLOSED
