Under the UK Distance Selling Regulations, you have the right to cancel and return your items if you notify us within 14 days from the day your item is delivered. Once you have notified us, you have another 14 days to return. Any items returned without prior notice after the notice period has expired will not be accepted. Please see below items we do not accept returns on:

Items We Cannot Refund Or Exchange

• All animal feed, supplements & treats
• All pet food & treats
• All medication
• Mineral Licks

If there is a fault with an item, you have 28 days to return the faulty/damaged goods. This does not apply when the return is due to an incorrect size, colour or preference.

All items returned should be sent in their original condition and packaging, including tags, bags and boxes. We cannot accept returns where the product/manufacturers packaging has been damaged.

When returning items, we recommend that you use a recorded-delivery service. Please note that you are responsible for the costs of returning the goods to us.

In the unlikely event of faulty/incorrect items received, please contact us on orders@mycountrystore.co.uk to arrange collection. You will also need to provide images of any damage before an uplift of the items is arranged.

Please return to:

Countrystore Whitestone
Unit 4
Whitestone Business Park
HR1 3SE

What you must include:

Please include a note of your name, order number and whether you would like an exchange or refund.

Refunds

Usually once we have received your item, we are pretty quick at processing your return. However, Banks and non-working days can delay, so please allow up to 10 working days for your refund.

Item/s returned must be suitable for re-sale.

When items are returned, we do not refund the postage charge paid when the order was placed. 

Exchange

If you are wanting to exchange your item/s for another size, colour etc. a speedier option would be for you to place a new order and return your items for a refund.

If you would prefer to return the item/s for an exchange please allow up to 10 days for your exchange to be processed.