Delivery UK-Wide

Quick Dispatch

Click & Collect

Delivery UK-Wide

Quick Dispatch

Click & Collect

Returns Policy

Our returns policy is 30 days. It is at the customers own cost to return the goods back to us as we do not currently offer free returns. We recommend using a tracked service but it is up to the customer how they choose to return the goods.

Please return to:

Countrystore Whitestone
Unit 4
Whitestone Business Park

What you must include:

Please include a note of your name, order number and whether you would like an exchange or refund.

Please note:

We will only accept returns in a saleable condition with tags attached.


Usually once we have received your item, we are pretty quick at processing your return. However, Banks and non-working days can delay, so please allow up to 10 working days for your refund.

Item/s returned must be suitable for re-sale.


If you are wanting to exchange your item/s for another size, colour etc. a speedier option would be for you to place a new order and return your items for a refund.

If you would prefer to return the item/s for an exchange please allow up to 10 days for your exchange to be processed.

*Items We Cannot Refund Or Exchange

  • All animal feed, supplements & treats
  • All pet food & treats
  • All medication
  • Mineral Licks

 If you have any questions please call us on 01432 345321 or send us an email.

Search our products

Can’t find what you’re looking for? Get in touch.

Let's STOP horsing around

For the latest news, deals & offers join our community.

We promised never to bombard you...

galloping horse

Horse Rug Sizing Guide

Need More Help? Call 01432 345321